Got to love honesty

Kelly, Teddy and I went to a Mexican restaurant in Austin this week. Our waiter came over and Kelly asked him if the daiquiri's were good. The waiter told her they were terrible. Kelly with a puzzled look on her face says,"really?" The waiter then says, "I won't drink them with your straw..."

They earned repeat business by being candid.

Got to love a staff that is candid and gives you the real story.

No business is perfect and we all have some imperfections. But what does your staff do with them? Does your organization give the clients the real story or is there nothing ever wrong in your business?

A critical element of all organizations, for profit to not for profit, is the presence of honesty. Great organizations call a spade a spade and are just plain honest. They embrace a culture of extreme candidness. That is not to say everything is perfect because it is not. When something is wrong, they call it out in an honest manner, and then attack it with great execution and benchmarking to make sure the cure in happening.

Be candid with your clients and employees. Your repeat business will increase and so will your profits. Good things just happen with 100% honesty.