Take an Athletic Approach to Hospitality.....

Business, Life, Leadership: The common key element to success in all of them is the ability to make other people feel good. Its the idea of serving others.

Successful businesses are consumed with serving others first and then the rest falls into place. These really excellent companies have the proper priorities and everyone in the organization understands them. A WOW company has a culture of delivering superior customer experiences wrapped around a genuine heartfelt concern for human relationships. The companies that put profits first are not built to last. How many greedy companies last? As a customer, do you go to places that make you feel less than great? A great company has an environment of hospitality. A WOW company goes a bit further and takes an Athletic approach to hospitality.

EXCELLENT CUSTOMER EXPERIENCE + SINCERE HUMAN RELATIONSHIPS+ ATHLETIC HOSPITALITY = WOW!

In life we are called upon to serve others. It's our job and it's our obligation. We all have a huge responsibility to make this world better for the next generation. We need to contribute and can't be on the sidelines watching others do the heavy lifting. This means you have to give. Again, like in business, there is no place for greed. People that white knuckle everything are consumed about gathering as much "stuff" as they can for only them. The barometer for success in greedy people is the amount of "stuff " they can accumulate from bank accounts to material things. Those selfish people subscribe to the bumper sticker "Those with the most toys, wins." I think the new bumper sticker should read, "Those that give most, wins."

Leadership is all about serving and giving to others. Servant Leadership. Great leaders put others way before themselves. In fact, the math is not even close to the amount given to others versus themselves. Great leaders make you feel good. They operate in a world of Athletic Hospitality. Great leaders have a culture of servant leadership where they serve others in the organization. Take an typical organizational chart and think in terms of a pyramid. The boss is at the top, then the next layer of management, and so on until the front line people are at the bottom of the pyramid. But what would happen when you turn the pyramid upside down? This is the theory of Servant Leadership. The boss is now at the bottom and her job is to serve those above her. The managers then serve those above them. So on and so forth until the front line people are on the top of the organizational chart serving the customers.

Business, Life, Leadership: Serve others and go beyond by taking an Athletic approach to Hospitality.