I found the first private for-profit company that did not take cash! A hotel non-the-less.....a bar in a hotel. WOW! is all I have to say...
This hotel has mastered "How To Make Doing Business With Us Difficult"...
I went to the outside bar of the hotel attached to the hotel and ordered...I then pulled out cash and was told that they didn't accept cash; only tokens that you have to buy from them. What? So then they direct me to stand in a line that is 30 mins long to buy tokens. Oh Ok...yeah right...so they want me to leave my son in the pool by himself while I go and wait in line for tokens to buy a drink? All the while I have cash and want to give it to them right now!
Also, the lady next to me ordered and wanted to charge her room. She was told that room charges and cash are not acceptable. Only tokens. Unbelievable!
The talk at the hotel was not about the great property or great event, but rather how stupid this company was for not accepting cash. I heard so much negativity about this crazy policy. In today's chaos, things are hard enough without stupid policy.
- Are there policies that you should change in your organization?
- Have you asked your customers if there are things you do to Make Business Difficult?
- Have you asked your employees if there are things you do to Make Business Difficult?
- Before implementing new policy, do you seek objectiveness and outside opinions?
- Do you have policies which make it difficult to do business with you?
Email for the name of the only bar that does not accept cash and you too can experience this first.
